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  • how can I make an appointment?
    To make an appointment for setting and updating your dreadlocks, please send me an email to: info@dreadsenfrutsels.nl You will receive a message back with proposals within 24 hours. If you want to make an appointment to schedule an information / consultation, you can indicate this in your email, so that I can send you a payment request with data proposals.When the payment has been made, the appointment is confirmed.
  • How do I know if my order has gone through correctly?
    How do I know if my order has gone through correctly? If your order has been received successfully, we will send you a confirmation by email. Is there no email from Dreads&Frutsels in your inbox? Please check your junk/spam inbox to be sure, and otherwise contact us (info@dreadsenfrutsels.nl< /u> ) There may be an error in the email address you provided or we can help you further.
  • Can I still change my order?
    Can I still change my order? In most cases this is still possible. Please contact us as soon as possible. You can do this by sending an email to info@dreadsenfrutsels.nl.
  • The item I selected is not in stock, can I order it?
    The item I selected is not in stock, can I order it? We strive to keep our items in stock. Is the item you selected out of stock? There is a good chance that it will be replenished again soon.
  • Can I have an order delivered as a gift?
    Can I have an order delivered as a gift? There is nothing nicer than receiving a beautifully wrapped package. That is why we choose to package each package beautifully!Would you like to have the order delivered as a gift to someone else, with a personal message? Please provide this message in the comments field during checkout.
  • Which payment method(s) can I use?
    At Dreads&Frutsels you can pay with all known online payment methods: iDeal, PayPal, Visa, MasterCard, Bancontact, Giropay and Meastro and Klarna.We use the secure payment systems of Lightspeed Payments, supported by Mollie Payments.
  • Why a minimum order amount?
    Why do we have a minimum order amount? Very simple, because otherwise it wouldn't work. In fact, we often have to spend money on smaller orders. Because we want Dreads & Frutsels to exist for a long time and you can continue to order from us, there is a minimum order amount of € 20.00.
  • How long are the delivery times?
    How long are the delivery times? We send all packages every Monday and you will receive your track and trace by email. Shipping takes place from Hungary, so you should expect a delivery time of 5 to 7 working days. This usually happens faster and your package will be delivered within 4 to 5 working days. This can be followed via the international tracking that you receive by email. Didn't receive an email? Please send us an email with order number to info@dreadsenfrutsels.nl
  • What are the shipping costs?
    Our webshop automatically calculates the shipping rate based on your chosen products. You will see this automatically appear at checkout, and this way you will also know whether the package will be sent in a letterbox box or a larger box. ​ Shipments within the Netherlands: - Letterbox Parcel ( Mailbox shipment ) a € 4,50 for all decoration materials. - Parcel Parcel ( Shipment in a box ) a € 6,75 for all Rawroots products and dreadsets. For orders from 100,- we will send the products free of charge within the Netherlands. Shipments Europe : Worldwide shipping with Track&Trace - Letterbox Parcel ( Mailbox shipment ) a € 4,50 for all decoration materials. - Parcel Parcel ( Shipment in a box ) a € 6,75 for all Rawroots products and dreadsets. For orders from 100,- we will send the products to you free of charge within Europe. Shipments rest of the world : Worldwide shipping with Track&Trace - Letterbox Parcel ( Mailbox shipment ) a € 6,50 for all decoration materials. - Parcel Parcel ( Shipment in a box ) a € 9,95 for all Rawroots products and dreadsets. For orders over 250,- we send the products free of charge to you in the rest of the world, outside Europe. Shipments Hungary : Worldwide shipping with Track&Trace - Letterbox Parcel ( Mailbox shipment ) a € 2,50 for all decoration materials. - Parcel Parcel ( Shipment in a box ) a € 4,50 for all Rawroots products and dreadsets. For orders from 50,- we send the products free of charge within Hungary. These costs are calculated automatically. All our shipments are sent with track and trace. We ship orders over 100 euros for free. Both International( Europe) and National. ​ After you have placed an order and paid, you will receive a confirmation email. You will receive the Track&Trace after the package has been shipped on Monday.Didn't receive an email? It can sometimes happen that the email ends up in your spam box.
  • Can I exchange items?
    Can I exchange items? Items that are not to your liking can be exchanged within 14 days. (provided they meet the condition below)To ensure that exchanges proceed smoothly and clearly, we ask you to return the items in question and reorder the desired products online. Returns can be made to: Dreads&Frutsels Valburgseweg 6 6661EV Elst Send us an email immediately to register your return. After your return has been assessed, you will receive a refund. ​ Conditions and exceptions : - The item is unworn and unwashed; - For sealed products. Such as shampoos, etc. that have been opened cannot be returned.- Hygiene products such as bath and nightcaps.- Customization and custom orders. Unfortunately, it is not possible to return dreadsets and custom work, as all products are made to the customer's wishes. And are therefore no longer salable.
  • How can I return items?
    How can I return items? Items that are not to your liking can be returned within 14 days (if they meet the conditions and exceptions below). You can register the return by sending an email to: info@ dreadsenfrutsels.nl The shipping costs and risk in case of returns are borne by the customer. ​ Returns will be processed as quickly as possible (at the latest within two weeks of receipt). As soon as your return has been processed, you will receive a message by email and the return amount will be transferred to you. ​ Return address: Dreads & Frutsels Valburgseweg 6 6661 EV Elst Conditions and exceptions : - The item is unworn and unwashed; - For sealed products. Such as shampoos, etc. that have been opened cannot be returned.- Hygiene products such as bath and nightcaps.- Customization and custom orders. Unfortunately, it is not possible to return dreadsets and custom work, as all products are made to the customer's wishes. And are therefore no longer salable.
  • I have received a wrong product, what now?
    This is super annoying! We pack all orders with love and our hands. Unfortunately, it may happen that we have looked at something wrong. In this case, send an email to: info@dreadsenfrutsels.nl We will solve it for you as quickly as possible!

FAQ
Frequently asked questions

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